Calling a company's customer support line can be a nightmare. You have to keep dialing till you actually talk to a human. Or you have to sit through some smooth jazz song and friendly voices repeating over and over how important you are to the company.
What about you hanging up on the companies? Some Houston companies like CenterPoint Energy and Reliant Energy have started using a new system called Virtual Hold that lets you do just that:
"Customers are absolutely fed up…everyone has experienced hold time calling every type of company and the pain and frustration is widespread," said Eric Camulli of Virtual Hold.
Virtual Hold is a company in Ohio that promises to take some of the frustration out of calling customer service. Now when a consumer calls a company using the system, there is no more holding. Instead the customer receives a message setting a time when the company will call back. The caller can hang up. That's right, hang up.
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